Cashless AGB

USE OF CASHLESS PAYMENT BY RFID-CHIP/WRISTBAND ON THE EVENT GROUNDS

1. Why cashless payment (cashless payment by RFID-chip ("Chip")/wristband)?

We, Goodlive Festival GmbH, Henriettenstr. 16-18, 09112 Chemnitz, have entrusted the catering service provider Gastrobüro GmbH & Co KG, Ferropolisstraße 1, 06773 Gräfenhainichen (hereinafter: "catering service provider / GB") with the organization of catering and merchandising on the event site, including a cashless payment system. The cashless payment system simplifies payment on the event site and reduces waiting times. You don't need to carry cash or payment cards with you. You can see how much you have spent and have your cashless payment chip/wristband blocked if there are any problems.

2. How does cashless payment work?

You get a wristband with a chip that you can top up with credit that you can use to pay. To do this, you have to hold the chip up to a reader when paying.

The cashless payment system is not operated by "Catering Service Provider / GB" itself, but by "Catering Service Provider / GB's" cooperation partner Weezevent Germany GmbH (https://www.weezevent.com/), Friedrichstraße 155, 10117 Berlin. If you pay for something at the event (e.g. merchandise / food & drinks), the respective vendor becomes your contracting partner. If there is something wrong with the goods / services, you should contact the vendor; Weezevent will only process the payment.

In addition to cashless payments, you can also use contactless payment methods such as debit cards, credit cards (Visa and Mastercard), Apple Pay, and Google Pay at the event.

3. How do I get the chip?

You will receive the chip at the entrance to the event site when you present your ticket.

4. How do I load credit onto the chip?

In order to load credit onto your chip, you must activate it. You can activate and top up your chip at the cashless payment stations on site or, if you want to activate and top up your chip online, you must first set up a virtual account. You can also do this before the start of the event. The link for setting up a virtual account, activating the chip and topping up the chip online can be found on the event website or click here: Info Guide Cashless.

If your chip is empty and you want to spend more, you can top up at the cashless payment stations on site or online (provided you have already set up a virtual account). In total, you can load up to EUR 250 per month onto your chip.

The following payment methods are available to you for activating and topping up your chip at the cashless payment stations on site: debit card, credit card, Apple Pay, Google Pay. The following payment methods are available to you for activating and topping up your chip online: credit card, Apple Pay, Google Pay, PayPal.

Online activation of your chip is free of charge until July 2, 2025 at 11:59 a.m. If you activate your chip from July 2, 2025 at 12:00 p.m. online or at the cashless payment stations on site, you will be charged a one-time fee of 1.50 euros.

Until July 2, 2025 at 11:59 a.m., you can top up or reload credit onto your chip online free of charge. From June 1, 2025 at 10:00 a.m., a fee of 1.80 euros per top-up or reload will be charged for online top-ups or reloads via PayPal. You can continue to top up or reload credit onto your chip online free of charge using all other available payment methods. At the cashless payment stations on site, you can top up or reload credit onto your chip free of charge at any time.

5. Can I see my credit balance?

You can see your current credit balance during the payment process at all sales stands at the event. You can check your credit balance and all previous transactions at the cashless payment stations on site and online (provided you have already set up a virtual account).

6. How can I pay with the chip?

If you want to pay with the chip, hold it up to the reader at the sales stand. After the payment, the reader will show you the remaining balance on the chip. If an unexpected amount has been debited, please clarify this directly on site so that the transaction can be cancelled if necessary.

Please note that you cannot undo payments you have initiated yourself. If you cannot clarify the problem on site, please contact the addresses mentioned at the end of this information.

Take good care of your chip, because others can also use the loaded credit if you lose or pass on the chip. You will not receive a refund for this.

7. What happens if my chip does not work or I no longer have it?

If there are technical problems with the chip, you can have it blocked and you will receive a new chip with the transferred credit free of charge.

You can also have your chip blocked free of charge and receive a new chip with the transferred credit if you no longer have it.

Please contact the addresses listed at the end of this information for all questions regarding this: cashless@splash-festival.de.

8. Is my chip personalized or anonymous?

An individual chip ID is stored on your chip, which is linked to your name and email address in your virtual account and stored. This data is required for refunds and the transfer of credit. It is also recorded in the virtual account when, at which sales stand, and in what amount credit was debited from the chip. This data is required to settle accounts with the local vendors and helps Gastrobüro to further improve the range of goods & services in the future. For this purpose, all data is first anonymized before it is analyzed. Further information on data processing can be found here: Privacy Notice. You are not allowed to transfer your chip to another person (e.g. give it away or sell it). Of course, you may give it to a friend so that they can bring you a drink.

9. How does the refund of the remaining balance work?

Within the first four weeks after the end of the event, you must submit your refund request via your virtual account. Your remaining balance will then be refunded to you by Weezevent free of charge and without interest.

After four weeks from the end of the event, you must send your refund request by email to "Catering Service Provider / GB" (email address: cashless@splash-festival.de). Please do not forget to state your bank details and chip number. The credit will then be refunded to you by "Catering Service Provider / GB" free of charge and without interest.

Please keep the chip until you have received the refund. The right to a refund cannot be transferred to another person. Discount promotions and other promotions for which nothing was paid are non-refundable.

10. Can I use my credit for another event?

No, you can only use the chip with your credit at this event.

11. Who can I contact if there are problems?

"Catering Service Provider / GB" has its own crew that has a lot of experience with cashless payment and can answer all your questions.

You can reach the crew before the start of the event via the cashless support email: cashless@splash-festival.de.

"Catering Service Provider / GB" has its own helpdesk at the event, where you can get qualified help so you can continue celebrating immediately. The opening hours are posted at the helpdesk or click here: https://splash-festival.de/en/info/cashless

After the end of the event, the crew will be reachable again under the cashless support email: cashless@splash-festival.de.