FAQ

TICKET INFO

Which types of tickets will be available in 2024?

We want to make 2024 more flexible for you.
That's why there is a basic ticket, the regular weekend ticket. With this ticket you have access to the camping site and the festival area for the whole festival weekend and you can visit the live program. For more comfort like premium camping, fast lane, sani flat etc. you can buy the comfort weekend ticket or the premium weekend ticket.

In addition, there are different add-ons for glampingparking and car/caravan camping that you can book.

The pre-party ticket is also an add-on you can book.

This way you can create your individual festival experience.

In the ticket store, you first buy your weekend ticket, and then the corresponding add-ons.

Information about the tickets can be found on the ticket info 2024 page.

What's the difference between weekend ticket, comfort ticket and premium ticket?

The weekend ticket grants you access to the camping and festival grounds. If you want a little more comfort, you can book the comfort or the premium ticket.

COMFORT WEEKEND TICKET

With this ticket, you enjoy the following advantages:

  • Camping on the premium camping grounds
  • Admission via fast lane
  • Exclusive breakfast offer (costs added)
  • Sani flat
  • Shuttle flat

PREMIUM WEEKEND TICKET

With this ticket, you enjoy in addition to all the benefits of the comfort ticket:

  • Access to the premium lounge & grandstand on the festival grounds
  • 8 free drinks in the premium lounge
Which add-ons are available?

IMPORTANT: All add-ons are only valid in combination with a weekend ticket.

You can book the following add-ons:

PRE-PARTY ADD-ON

With the pre-party add-on additional to your weekend ticket, you can already start into the festival weekend with the pre-party shows on wednesday.

CAR PARKING ADD-ON

If you arrive by car and decide against car camping, the parking add-on is obligatory for you. Since the parking add-on is often booked up early due to limited parking capacity available, you should book this add-on as early as possible. 

CAR CAMPING ADD-ON

In combination with your weekend ticket, you can use the car camping add-on to camp in or next to your car in the car camping area.

With the premium or comfort ticket, you need to book the corresponding premium car camping add-on (at the same price) in order to camp in or next to your car on the premium camping grounds.

This ticket is valid per car with up to 4 persons, not per person.

CARAVAN CAMPING ADD-ON

With this add-on, you can park your caravan in the caravan camping area. With the premium or comfort ticket, you need to book the corresponding premium caravan camping add-on (at the same price) in order to take your caravan to the premium camping site.

This ticket is valid per vehicle with up to 4 persons, not per person.

What additional ticket do I need, if I travel by car or caravan?

If you want to park your car on our central parking ground you will need a parking add on.

If you want to park your car next to your tent or if you have an RV you will need a car camping add-on or a caravan camping add-on. Size and length of your vehicle will decide whether you need a car or caravan camping ticket.

Car Camping:

✔️ price per vehicle

✔️ Camping at the car on car camping area

⚠️ Up to 4 persons per vehicle

⚠️ Valid for 1 x car up to 2,8 t total weight and maximum length of 5,5m

⚠️ Valid only in combination with festival ticket

Caravan Camping:

✔️ Price per vehicle

✔️ entitles to parking at caravan camping

⚠️ Up to 4 persons per vehicle

⚠️ valid for 1 x car up to 3,5 t total weight and maximum length of 8 m

⚠️ valid only in combination with festival ticket

Are car/caravan camping add-ons limited per person or per vehicle?

Car and caravan camping add-ons are limited per vehicle and up to 4 persons. If you are a group of 4 people who share one vehicle at the camping ground, you should hold 4x weekend tickets and 1x car camping ticket.

What do the different ticket phases mean?

Our festival ticket phases are like a journey through time. There is a certain contingent in all ticket phases. When one is exhausted, all tickets of that price category have been sold - meaning we jump to the next ticket phase.

Here's the thing: The earlier you grab your ticket (e.g. phase 1), the more you save. We want our loyal festival goers to be rewarded and get the best prizes. So be smart, grab your ticket early and enjoy the time of your life together with us 🥳🎶.

Can I pay for my ticket in installments?

Yes, you can.

Simply add everything you would like to buy for splash! to your shopping cart. During the payment process, select "pay by payment plan" in the payment information.

I'm having problems buying tickets. Who can help me?

If you purchased your ticket directly on our website without a linkout to Ticketmaster, please contact: ticketing@goodlive.ag.

If you purchased your ticket via ticketmaster (Ticketmaster website), please contact info@ticketmaster.de.

Can I return my ticket?

Tickets are generally non-returnable.

Can I send my ticket to my friends?

Weekend tickets can be transferred in your Ticketmaster account. This is particularly important for the 4-friends tickets, as you can only enter the festival site if you have saved the ticket in your own Ticketmaster account.

You can find the instructions here.

Please note: Unfortunately, upgrades, add-ons or parking tickets cannot be transferred to other accounts.

Buying tickets via third-party providers / ticket black market

Never buy tickets via other resale platforms. We can only guarantee the validity of tickets sold directly via Ticketmaster.

Can I share a ticket with a friend? One person is coming on thursday and friday and another on saturday?

No, that is not possible. Each ticket is only valid for one person at a time and cannot be shared with others.

Can I buy tickets on site?

There will be no cash register on site. Ticketsales will only be available online here. We advise you to buy tickets from home since we cannot guarantee a solid mobile data reception at the festival ground.

KULTURPASS

Can I get a splash! ticket with the KulturPass?

Yes, you can! 

The KulturPass is an offer from the German government to make it easier for young adults to access cultural activities. All young people who celebrated their 18th birthday in 2023 can redeem their budget of €200 for various cultural activities until the end of 2024.

Those who turn 18 in 2024 can also receive a grant of €100 via the KulturPass from March 1.

splash! is also taking part in this initiative and you can redeem this credit for your splash! ticket here. You can find detailed instructions here and all further information on the KulturPass homepage.

What if my KulturPass credit is less than a splash! ticket?

We got you! Together with KulturPass, we have developed a solution that allows you to redeem remaining credit or credit less than a full ticket for the splash! Festival through a discount code. You can find the instructions here.

ARRIVAL AND DEPARTURE

When can I travel to splash! festival?

The camping areas will open on Wednesday, July 03, 2024. The exact time will be announced. 

Of course you can also arrive later. All ticket holders are guaranteed a campsite, regardless of when you arrive in Ferropolis.

Please do not arrive earlier, as this can lead to traffic jams and delays the entrance.  

You can make yourself comfortable on the campsite after your arrival on Wednesday, before the shows of your favorite acts start on Thursday!

Can I get my tent already pitched before I arrive?

If you don't feel like dragging your tent around and setting it up or don't have your own tent, mein-zelt-steht-schon is the right partner for you: not only do you rent tents and accessories, but you also get them set up. So you arrive, can move in straight away and start the party! Klick here to directly book your tent via mein-zelt-steht-schon.

Would you like to rent a tent or camping equipment on site and do something good for the environment at the same time? Then UTOPIA Camping is the right partner for you: At Utopia you can rent tents and camping accessories from sleeping bags to camping chairs, which you can conveniently get directly at the festival. 
Utopia has set itself the task of actively helping to improve the environmental impact of festivals and collects and recycles camping materials, among other things. Click here to book your tent via UTOPIA Camping.

More info in the Ticketshop under "Additional Services".

When do I leave splash! Festival on Sunday?

On Sunday, July 07, 2024 the campsite closes at 10:00 am. We ask you to leave the campesite until then. 

CAMPING

Do I have free choice of parking space with my car/caravan?

On the designated car/caravan camping areas you will be welcomed by our staff and assigned a place. This is to ensure a smooth process and also has safety reasons. If you come with several vehicles and want to camp close to each other, it is best to arrive together, otherwise we cannot guarantee that you can park together.

Can I get access to power/water for my caravan?

No we cannot supply power or water for your caravan. Running water will be available at the water fountains and sanitary facilities.

What dimensions and requirements must my car or caravan have?

For cars applies:

Maximum length of the vehicle according to the vehicle registration documents: 5.5m
Perm. total weight of the vehicle according to the vehicle registration documents: 2.8t

Not allowed: Trailers, caravans, coaches, trucks.

The specifications in the vehicle registration certificate apply.

For caravans applies:

Maximum length of the vehicle according to the vehicle registration documents: 8.0m
Perm. total weight of the vehicle according to the vehicle registration documents: 3.5t

Allowed: Trailers with associated towing passenger cars, motor homes, caravans with associated towing passenger cars, folding trailers with associated towing passenger cars, and vans with built-in sleeping accommodations.

The specifications in the vehicle registration certificate apply.

Can I leave the camping ground with my vehicle at any time?

Basically, you can leave the camping ground anytime. Although entering and leaving the car camping grounds is only possible once. Leaving the camping grounds with your vehicle will revoke your car camping ticket validity. The same rules apply to caravan camping.

Rules on the festival grounds

To ensure that all visitors feel safe and comfortable at splash!, your cooperation is required.

Here you will find the most important safety rules at a glance:

  • Basically: use your common sense. Be considerate of others and help other people if needed. Of course, you can always approach our awareness staff or other employees who can then provide further support.
  • We do not tolerate racist, sexist or discriminatory behavior of any kind. Anyone who does not comply with this runs the risk of being excluded from the festival.
  • No glass is allowed on the entire site due to the high risk of injury.
  • Barbecues are permitted on the campsite in the containers provided for this purpose (see permitted and prohibited items). Please always follow the instructions of our staff.
  • Open fires are prohibited for fire safety reasons.
  • Weapons are prohibited on the entire site. Cutlery is allowed on the campsite, but unfortunately not on the festival grounds.
  • Noise level on the campsite: Of course we want you to have as much fun as possible at our festival around the clock.
  • And even if some of you have a long party breath and inexhaustible energy for 3 days in a row, we still ask you to keep the background noise as low as possible, especially at night on the campsite, and to be considerate of those who might want to relax a little so that everyone has enough energy for the next day.
  • Stages and crowd barriers: Due to large crowds, various areas in front of the stages may be temporarily closed. This is solely for the safety of visitors and due to official requirements. Again, please be considerate of others and follow the instructions of the staff.
Which beverage containers am I allowed to bring with me?

Glass containers are strictly prohibited on festival and camping grounds. You can only bring non-alcoholic beverages in 1,5l Tetra Pak containers or foldable drinking bottles to the festival grounds. Drinking water is available at the water fountains free of charge.

Is it allowed to have a barbecue?

Having a barbecue is only allowed on the camping grounds and only in designated containers. Bonfires are prohibited because of fire protection requirements. Depending on dry weather situations it can happen that we must prohibit barbecues temporarily to ensure no fires will break out.

Glass containers are strictly prohibited on festival and camping grounds. Except for certified built in Gas Installations in caravans and trailers. Also camping gas-cartridges up to 500g. Charcoal is allowed on the camping grounds and can be used for grilling. Please consider other festival guests in terms of smoke exposure though.

Should there be acute fire hazard please follow the instructions of our staff.

How do I get from the camping site to the festival area? 

As every year there will be a bus shuttle between the camping site and the festival area. Visitors with a Shuttle Flatrate ride on these shuttles for free. For visitors with a premium ticket, the premium shuttle is available. Alternatively, you can also reach the festival area by foot. The walk takes about 15 to 20 minutes and leads along the Gremminer See.

Is there a sanitary flat rate and shuttle flat rate again this year?

Yes! All regular weekend ticket holders who want to use the water toilets, the fixed showers or the festival shuttle, will need a sani and/or shuttle flatrate. As soon as the Cashless Shop is open, you can book them there. If you are comfort/premium ticket holder or a glamping guest, the flatrates are already included in your ticket.

FESTIVAL

Is there anything to eat on the festival area? 

In the festival area you will find a variety of food and beverage stands. Here you can snack through different types of streetfood and will find something for every taste. Of course there are also vegan and vegetarian offers. The same goes for the camping site, of course. 

Is there a supermarket at splash!?

The closest supermarkets are in Gräfenhainichen, a three to four kilometer walk from the campground. You can also get drinks at the splash! mini-market on the campsite.  

FESTIVAL PROGRAM

Why are my favorite acts playing at the same time? 

As with all festivals, clashes in the timetable cannot be avoided at splash!. This can be due to production reasons, but also to the tour routing of the artists, contractual conditions or safety aspects like the maximum capacity of the areas in front of the stages. If your two favorite acts are playing at the same time, you can of course switch between the shows at any time.  

Why are there breaks of different lengths between the shows? 

Depending on the size of the stage and the complexity of the concert production, extensive reconstruction measures are necessary between the shows, which take some time. This is the only way we can guarantee you the best possible stage and sound experience.

Why do you publish the timetable only shortly before the festival? 

A festival with over 140 program points is subject to a lot of planning factors, which can still shift until shortly before the event. Since we want to present you a timetable as reliable as possible, it will be published only a few weeks before splash! 

Why is my favorite act not playing at splash! this year? 

This can have various reasons, such as tour routing and thus the availability of your favorite acts. By the way, on Instagram we regularly start polls about which acts you would like to see at the next splash! and take your suggestions into account in the booking process. We also look forward to your input in our visitor survey after the festival! 

Will there be any cancellations of artists this year? 

Of course we hope not. However, cancellations are unfortunately beyond our control. We unfortunately can't exclude that artists can't come to splash! in time or not at all, e.g. because of health reasons or because flights are cancelled. However, as in every year, we will make every effort to find a worthy replacement, even in the case of last-minute cancellations. 

INCLUSION

Ist splash! barrier-free?

The splash! is for everyone! For many years we have been implementing a concept for accessibility on site in cooperation with KulTh e.V. / Barrier-free Festival. This includes audience platforms, access routes and toilets for people with walking disabilities, as well as barrier-free camping facilities. You can find more information on this at KulTh e.V.

Which ticket and camping options do I have?

You will require a regular festival ticket for your festival visit. There are no special tickets for visitors with disabilities. If you have a disabled pass with a B rating, you can bring a companion free of charge. An extra ticket for your companion is not necessary, but they must be registered in advance via info@kulth-ev.de. At splash! you and your companion will then check in together at the guest list. Of course, any person with a disability of any kind or degree can also contact kulTH e.V. for questions and support.

At splash! you can expect, among other things, a separate barrier-free campsite, which is located in the immediate vicinity of the festival site and is easily accessible by car. The toilets and showers are also close by. You are of course free to take advantage of this offer or to stay in the regular camping area of your ticket category. We also have barrier-free toilets and a platform in front of the main stages.

Who is my point of contact?

If you need assistance, no matter what type or degree of disability you have, want to refrigerate your medication or need electricity for your wheelchair, please contact us in advance - we will support you so that you can enjoy your stay!

Your contact is: info@kulth-ev.de 

I would like personal support at splash!

This year, for the first time, we are offering free support from an external companion by the assistants in everyday life/assistants when traveling.

The support is provided by a young assistance service from Unna, NRW, which has made it its mission to offer people equal opportunities in life, regardless of their abilities and limitations.

Your personal assistant or team of assistants will support you 24 hours a day during your stay, day and night.

For example, your assistants will help you get dressed, undressed and changed, go to the toilet, take care of your personal hygiene, set up and take down your tent, carry your personal belongings and much more. You will be accompanied to the extent that you need.

We make no distinction here as to whether you want to spend the night on the regular campsite or on the low-barrier campsite. In any case, we would like to support you in your self-determination and, in cooperation with the team of assistants in everyday life, we will be happy to create a concept with you that is precisely tailored to your wishes and needs.

We would like to create an offer here so that you can enjoy your festival experience with your friends in a carefree and relaxed manner and all possible circumstances can be managed with the help of qualified assistants. 

Your contact is: www.assistentenimalltag.de 

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